Returns and refunds

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7-day returns

You can ask to return an item within 7 days of delivery from My orders. Add a photo if the item is damaged.

What can be returned

• Damaged, faulty or wrong items.
• Items not as described.
• Unopened items you changed your mind about.

Perishable food, opened personal-care items and underwear can only be returned if damaged or wrong.

Refunds

Once we receive and check the item, we refund the item price to your original payment method (MoMo or card). Cash-on-delivery orders are refunded by Mobile Money.

Return delivery

Return delivery is paid by the customer unless the item was damaged or wrong.